Guidance after an online scam

Practical Support After an Online Scam

Get clear guidance to protect accounts, organize records, and understand legitimate reporting and recovery options. Outcomes depend on your situation and are never guaranteed.

Recovery options guidanceLearn safer next steps after a loss—without upfront recovery promises.
01Pause
02Preserve
03Protect
04Report
Know the patterns

Common scam types

Scams change their scripts, but many rely on urgency, secrecy, impersonation, unusual payment requests, or promises that cannot be independently verified.

Cryptocurrency Scams

Fake investments, wallet requests, and irreversible transfer pressure.

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Investment Scams

Guaranteed returns, fabricated platforms, and withdrawal fees.

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Romance Scams

Trust-building relationships followed by urgent financial requests.

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Government Impersonation

Threats involving arrest, taxes, benefits, or invented agency fees.

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Technology Support Scams

False device alerts and requests for remote computer access.

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Business Email Compromise

Impersonated executives or vendors redirecting legitimate payments.

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Online Shopping Scams

Fake storefronts, counterfeit listings, and non-delivery schemes.

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Job and Task Scams

Fake employment, check overpayments, and pay-to-unlock tasks.

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Recovery Scams

Upfront fees and guaranteed recovery claims targeting prior victims.

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Identity Theft

Misuse of personal details to open accounts or impersonate you.

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Act methodically

Six immediate protective steps

Prioritize limiting further loss and keeping reliable records. The right sequence may vary by payment method and circumstances.

1

Stop Additional Transfers

Pause payments and communication while you independently verify what happened.

2

Contact the Payment Provider

Use a verified phone number or app to ask about available safeguards or recalls.

3

Secure Accounts and Devices

Change reused passwords, enable multi-factor authentication, and remove unknown access.

4

Preserve Records

Keep messages, receipts, transaction IDs, usernames, URLs, and a dated event summary.

5

Report Through Legitimate Channels

Find the relevant provider and agency using independently verified websites.

6

Watch for Recovery Scams

Expect follow-up contacts claiming special access or guaranteed results.

0Common Scam Categories
0Immediate Protective Steps
0Core Response Principles
0Educational Resource Access

These figures describe this website's educational structure—not cases, outcomes, clients, or recovery results.

Prevent a second loss

Be Cautious of Recovery Scams

People who have already lost money are often targeted again. Treat unsolicited recovery offers with skepticism.

  • Never share a seed phrase or private key.
  • Never provide one-time verification codes.
  • Do not install unfamiliar remote-control software.
  • Do not pay “unlock,” verification, or wallet activation fees.
  • Do not believe claims that recovery is guaranteed.
  • Independently verify an organization’s identity and credentials.
Frequently asked

Clear answers, without promises

No. Results depend on timing, payment method, jurisdictions, and other facts. No legitimate party can guarantee recovery.

Keep messages, emails, usernames, phone numbers, URLs, receipts, bank references, wallet addresses, transaction IDs, and a dated timeline. Preserve originals when possible.

Yes, if a bank account or card may be involved. Use the number on your card, statement, or verified banking app—not a number supplied by the suspected scammer.

It is a public identifier for a blockchain transfer, sometimes called a transaction hash. It does not by itself prove who controls an address.

No. A seed phrase can provide full control of a wallet. Legitimate reporting agencies do not need it to receive a report.

Major U.S. government consumer and crime-reporting portals do not charge a fee to submit a report. Verify the web address before entering information.

Warning signs include guarantees, upfront fees, secret contacts, pressure, impersonated agencies, and requests for credentials or remote access.

Disconnect the device from the network, end remote sessions, seek qualified technical help, and change important passwords from a known-clean device.

Take the Next Safe Step

Use calm, verifiable information to choose what to do next.

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